Shipping policy

Shipping Policy

The CMF Group Website: www.cmfgroup.co.za Last updated: 11 June 2026

Thanks for shopping with The CMF Group. This Shipping Policy explains how, when, and where we deliver your order. It forms part of our Terms of Service.

1. Where we deliver

We deliver to physical addresses within the Republic of South Africa only. We do not currently ship internationally.

We deliver to homes, businesses, and most security estates. We do not deliver to PO Boxes or Postnet boxes.

2. Shipping rates

Order value Shipping fee
Orders above R3000 Free standard delivery
Orders R3000 and below Flat rate of R250

Shipping fees, where applicable, are calculated and displayed at checkout before you pay. All fees include VAT.

Large or heavy items (for example, large appliances or bulky electronics) may attract an additional shipping surcharge, which will be shown at checkout.

3. Delivery timeframes

Standard delivery to addresses in South Africa: 5 – 7 business days from the date your order is confirmed and payment is received.

  • "Business days" means Monday to Friday, excluding South African public holidays.
  • Orders placed after 12:00 (noon), on weekends, or on public holidays are processed on the next business day.
  • Outlying, rural, or farm addresses may take an additional 2 – 5 business days.
  • High-volume periods (Black Friday, Cyber Monday, festive season, major sales) may extend lead times. Where possible, we will communicate updated timeframes on the Site or in your order confirmation.

Delivery timeframes are estimates, not guarantees. We are not liable for delays caused by couriers, load-shedding, weather, civil unrest, or other events outside our reasonable control.

4. Order processing

After you place your order:

  1. You receive an order confirmation by email once payment is verified.
  2. Your order is picked, packed, and handed to our courier partner — typically within 1 – 2 business days.
  3. You receive a dispatch notification with a tracking number once the order leaves our warehouse.
  4. The courier delivers within the timeframes above.

If any item in your order is out of stock or delayed, we will contact you to confirm how you would like to proceed (wait, swap, or refund).

5. Tracking your order

Once dispatched, you will receive a tracking link by email. If you have not received tracking details within 3 business days of your order confirmation, please contact us at sales@cmfgroup.co.za with your order number.

6. Delivery and acceptance

  • Someone aged 18 or older must be available at the delivery address to receive the parcel and sign for it.
  • The courier will typically attempt delivery during business hours (08:00 – 17:00). They may make up to two delivery attempts before returning the parcel to us.
  • If you are not available for delivery, the courier may leave a notification and arrange a redelivery, or you may be required to collect from the courier's depot. Additional redelivery fees may apply.
  • Risk in the Goods passes to you on delivery. Ownership passes once we have received payment in full.
  • Please inspect your parcel on delivery. Report any visible damage, missing items, or incorrect items to sales@cmfgroup.co.za within 48 hours of delivery, with photos where possible.

7. Incorrect or incomplete addresses

It is your responsibility to provide an accurate, complete delivery address and contact number. If a delivery fails or is returned to us because the address was incorrect, the recipient was unavailable, or the recipient refused delivery, you may be charged the cost of redelivery.

8. Failed or delayed deliveries

If your order has not arrived within the estimated timeframe:

  1. Check your tracking link for the latest courier update.
  2. Contact us at sales@cmfgroup.co.za with your order number — we'll follow up with the courier on your behalf.

In line with Section 19 of the Consumer Protection Act, if we are unable to deliver within an agreed or reasonable time, you may cancel the order and receive a full refund.

9. Lost or damaged parcels

If your parcel arrives damaged, or your tracking shows it as delivered but you have not received it, contact us within 48 hours at sales@cmfgroup.co.za with your order number, photos of any damage, and any relevant details. We will investigate with the courier and arrange a replacement, repair, or refund where appropriate.

10. Returns

Returns are handled under our Terms of Service, which set out your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act (including your 7-day online cooling-off right and the 6-month implied warranty against defects).

To start a return, email sales@cmfgroup.co.za with your order number.

11. Marketplace orders

If you bought from us through a third-party marketplace (e.g. Takealot, Makro Marketplace, Amazon, Bob Shop), delivery is handled according to that marketplace's shipping terms and timelines, not this policy. Any delivery query, tracking issue, or claim must be raised through the marketplace's customer support.

12. B2B / Trade deliveries

Deliveries to trade and B2B customers are governed by the relevant trade or supply agreement, including agreed lead times, delivery windows, palletised delivery requirements, off-loading responsibilities, and Incoterms (where applicable). Where no trade agreement is in place, this Shipping Policy applies as a default.

13. Changes to this policy

We may update this Shipping Policy from time to time. The current version is always available at www.cmfgroup.co.za. Continued use of our Sites and services after changes take effect constitutes acceptance.

14. Contact

The CMF Group Unit 3, Galaxy Park, 17 Galaxy Avenue, Linbro Park, Sandton, 2090 Email: sales@cmfgroup.co.za Phone: 012 942 0018 Hours: Monday – Friday, 08:00 – 16:30